Return & Refund Policy
Effective Date: 21 July 2026
At SolarSetu Energy Solutions Private Limited, customer satisfaction is our priority. This Return & Refund Policy outlines the terms under which returns, cancellations, and refunds are processed for products and services offered through our platform. By using our website, you agree to the terms of this policy.
1. Marketplace Products
SolarSetu is an online marketplace connecting customers with independent solar vendors. Return and refund eligibility for products listed by vendors may vary depending on the individual vendor's policy. Customers are encouraged to review the vendor's return policy before placing an order.
2. Eligible Returns
A return request may be accepted under the following circumstances:
- The product received is damaged during delivery.
- The wrong product has been delivered.
- The product has a manufacturing defect.
- The product delivered is significantly different from the description provided on the website.
Return requests must be submitted within 7 days of receiving the product unless otherwise specified by the respective vendor.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been installed or used.
- Customized or made-to-order products.
- Products damaged due to improper handling or misuse.
- Products without original packaging, accessories, manuals, or invoice.
4. Solar Installation Services
Once a solar installation has been completed, the service cannot be returned. If you experience any installation-related issues, please contact us or the respective vendor, and we will make reasonable efforts to resolve the concern under the applicable warranty or service agreement.
5. Solar Panel Cleaning Services
Solar panel cleaning services are generally non-refundable once the service has been completed. If you are dissatisfied with the quality of the service, please contact us within 48 hours of service completion, and we will review your request and take appropriate action where applicable.
6. Order Cancellation
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped or a service has been scheduled, cancellation requests may not be accepted or may be subject to applicable cancellation charges.
7. Refund Process
If a refund is approved:
- The refund will be processed through the original payment method.
- Refunds are generally completed within 7–10 business days, depending on the payment provider or bank.
- Shipping, installation, or service charges may be non-refundable unless otherwise specified.
8. Vendor Responsibility
Products sold by third-party vendors are subject to the vendor's individual return and refund policies. SolarSetu acts as a marketplace facilitator and may assist in resolving disputes but is not responsible for the vendor's final decision regarding returns or refunds.
9. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Kindly provide your order details along with clear photographs or videos of the product and packaging to help us process your request efficiently.
10. Changes to This Policy
SolarSetu Energy Solutions Private Limited reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.
11. Contact Us
For any questions regarding returns, cancellations, or refunds, please contact us:
SolarSetu Energy Solutions Private Limited
Website: https://solarsetuenergy.com/
Email: sampark@solarsetu.com
Note: Refund approvals are subject to verification of the request and compliance with this policy. SolarSetu reserves the right to reject fraudulent or invalid return and refund claims.