Terms & Conditions

Effective Date: 21 July 2026

Welcome to SolarSetu Energy Solutions Private Limited ("SolarSetu", "Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

1. About SolarSetu

SolarSetu Energy Solutions Private Limited is an online platform that connects customers with verified solar vendors, installers, manufacturers, distributors, and service providers across India. We also provide solar panel cleaning, maintenance, and related renewable energy services.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements. You agree to provide accurate and complete information while using our services.

3. User Accounts

Users may create an account to access certain services. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

4. Vendor Registration

Businesses listing their services on SolarSetu must provide genuine business details, licenses, certifications, and contact information. SolarSetu reserves the right to approve, reject, suspend, or remove any listing that violates our policies or applicable laws.

5. Customer Responsibilities

  • Provide accurate project requirements.
  • Verify quotations before making payments.
  • Communicate respectfully with vendors.
  • Follow agreed installation and service schedules.

6. Marketplace Services

SolarSetu acts as a digital marketplace connecting customers with independent vendors. While we strive to list reliable businesses, we do not manufacture or directly sell products listed by third-party vendors unless specifically stated.

7. Solar Cleaning Services

Solar panel cleaning services may be provided directly by SolarSetu or through authorized service partners. Service availability depends on location, weather conditions, accessibility, and operational requirements.

8. Pricing & Payments

  • All prices are subject to change without prior notice.
  • Applicable taxes will be charged as per Indian law.
  • Additional charges may apply for remote locations or special service requests.
  • Payments must be completed through approved payment methods.

9. Cancellation & Refunds

Cancellation and refund policies may vary depending on the vendor, product, or service. Approved refunds will be processed within a reasonable timeframe through the original payment method wherever applicable.

10. Intellectual Property

All website content, including text, graphics, logos, images, designs, trademarks, and software, is the property of SolarSetu Energy Solutions Private Limited unless otherwise stated. Unauthorized use or reproduction is strictly prohibited.

11. Prohibited Activities

  • Providing false or misleading information.
  • Uploading malicious software or harmful content.
  • Attempting unauthorized access to the website.
  • Violating applicable laws or regulations.
  • Misusing customer or vendor information.

12. Limitation of Liability

SolarSetu shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform, vendor services, product quality, installation delays, service interruptions, or technical issues beyond our reasonable control.

13. Third-Party Services

Our website may contain links to third-party websites or services. SolarSetu does not control or endorse these external websites and is not responsible for their content, privacy practices, or business operations.

14. Privacy

Your use of our website is also governed by our Privacy Policy. By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.

15. Changes to These Terms

SolarSetu reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon posting.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.

17. Contact Us

SolarSetu Energy Solutions Private Limited
Website: https://solarsetuenergy.com/
Email: sampark@solarsetuenergy.com

Disclaimer: SolarSetu Energy Solutions Private Limited operates as a digital platform connecting customers with solar vendors and service providers. Product specifications, warranties, pricing, installation timelines, and after-sales support remain the responsibility of the respective vendor unless expressly provided by SolarSetu.