Privacy Policy

Last Updated: July 21, 2026

At SOLARSETU ENERGY SOLUTIONS PRIVATE LIMITED ("SolarSetu", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, register as a vendor, purchase solar products, or book solar panel cleaning services through our platform.

By using our website, you agree to the practices described in this Privacy Policy.

About SolarSetu

SolarSetu is an online marketplace that connects customers with verified solar vendors across India. Vendors can showcase their products and services, while customers can compare, inquire, and purchase solar solutions. We also provide professional solar panel cleaning services to residential, commercial, and industrial customers.

Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Billing & Shipping Address
• City, State and PIN Code
• Company Name
• GST Number (where applicable)
• Business Registration Details
• Vendor Profile Information
• Business Logo
• Product & Service Listings
• Payment Information (processed securely by third-party payment gateways)
• Order History
• Solar Cleaning Service Booking Details
• IP Address
• Browser & Device Information
• Cookies and Website Usage Data

How We Use Your Information

• Create and manage user accounts.
• Register and verify vendors.
• Display vendor listings on the marketplace.
• Process customer orders.
• Schedule solar panel cleaning services.
• Provide customer support.
• Send order confirmations and notifications.
• Improve website performance and user experience.
• Prevent fraud and unauthorized activities.
• Comply with applicable laws and regulations.

Vendor Listings

Vendor information is displayed publicly to help customers find trusted solar businesses.

The following details may appear publicly:

• Business Name
• Business Logo
• Business Description
• Products & Services
• Service Areas
• Business Contact Information
• Customer Ratings & Reviews

Sensitive information such as bank details, PAN, GST verification documents, and identity proofs remain confidential and are never displayed publicly.

Solar Panel Cleaning Services

To provide our cleaning services, we may collect:

• Property Address
• Preferred Service Date
• Solar System Details
• Uploaded Images (if any)
• Contact Information
• Service History

Payments

Payments made through SolarSetu are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Cookies

Our website uses cookies and similar technologies to:

• Remember login sessions.
• Improve website performance.
• Analyze visitor behavior.
• Provide a better user experience.
• Enhance website security.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We may share information only when necessary with:

• Payment Gateway Providers
• Delivery Partners
• Solar Installation Partners
• Solar Cleaning Service Teams
• Technology Service Providers
• Government Authorities where legally required
• Law Enforcement Agencies where applicable

We never sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal information from unauthorized access, misuse, disclosure, or alteration. While we strive to protect your data, no method of transmission over the Internet is completely secure.

User Responsibilities

• Provide accurate information.
• Maintain the confidentiality of account credentials.
• Keep account information updated.
• Report unauthorized account access immediately.

Vendor Responsibilities

• Provide genuine business information.
• Maintain accurate product listings.
• Deliver products and services as promised.
• Comply with all applicable laws.
• Respect customer privacy.

SolarSetu reserves the right to suspend or terminate vendor accounts that violate platform policies or applicable laws.

Customer Reviews

Customers may post reviews based on genuine experiences. Reviews containing offensive, misleading, fraudulent, defamatory, or unlawful content may be removed without prior notice.

Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and prevent fraud. When no longer required, information is securely deleted or anonymized.

Your Rights

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal data.
• Update your account details.
• Withdraw consent for marketing communications.
• Request account closure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing personal information.

Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page along with the revised "Last Updated" date.

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